The billing and shipping address doesn’t match on your order information

All Checkout prices are in USD.

 What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover.

 How secure is this store?
This store uses Stripe for payments and it automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). 

We ship Worldwide!

 HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
 

1. All of our Products ship from the USA via USPS. All orders are processed in 2-5 days (weekends and holiday not included) for ready to ship products and up to 2-5 weeks during sale period or when ordering Back Ordered Products. 
2. We try our best to ship out most orders before 5 weeks. 
3. "Ready To Ship" ships out within 3 to 5 business days and delivery varies between 3-7 days within the USA (Also dependent on the shipping mode selected at check out). Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
4. International Orders: On orders outside of the USA the items will ship after processing (3-7 days) and delivery can take up to 4-10 business days from our overseas warehouse to expedite delivery times. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Yemtex Exclusives.
5. Once your Product completes the initial processing, a tracking number is generated (It may take a few days for tracking to be updated because we gather a lot of orders which has to be inspected and ship in batch.) From the day the tracking is generated, it will take 2-5 days to arrive to your address depending on the shipping method you choose. 
6. Shipping time will vary based on many factors, especially depending on your location. Around this time you would then receive an email with your tracking number to check for status.

If you don't have a tracking number after processing time please email us at yemtexexclusives@gmail.com.

Return & Exchange Information

We are committed to your complete satisfaction. Due to the nature of our products and the time taken to manufacture the braided wigs we sell and health reasons there are no exchange, return or refund permitted in an event your receive a wrong order or defective wig we will issue a store credit after we receive the defective/wrong order. 

1. If the product is defective upon receipt, please contact us for the return address, return is accepted within 3 days after the buyer receives their order.

2. If we ship wrong product, Customer pays the return shipping fee item will be replaced after inspection of the product and store credit issued.

3. After receiving the returned product if it qualifies ( Any returned items will be inspected for signs of wear or smoke)  for an exchange, we will make a replacement depends on our available stock, if not available, a refund will be issued.

4. Approved returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return and processed it.

5. If item is damaged by buyer, we will not accept any exchange or refund.

All wigs are thoroughly inspected and pictures taken before leaving our Warehouse, and double checked before sent to you in order to ensure consistency and quality.

 **Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number. 

A merchandise credit will be issued in the form of a gift card sent via email. 
 

Exchanges

We do not accept exchanges unless we send wrong order or item is defective. it must be in the original state when received. 

Please contact us via email at yemtexexclusives@gmail.com with your Order ID and one of our team members will help you. 

Order Cancellation

If you want to cancel your order, please email us within 24 hrs of placing your order. Cancellation of an order must be requested within 24 hours of placing your order. 

Please keep in mind a $25 Cancellation/ 25%Restocking fee will apply. 

ALL ITEM ON SALES ARE FINAL!!! NO RETURN NO EXCHANGE

We are not responsible for incorrect addresses. Address changes are not possible after the order has been placed. 

Kindly check your SPAM folder to see if your confirmation email was sent there.
Typically you will receive an email immediately, but in some cases please allow up to 4 hours for it to arrive. If you're still unable to locate your order, please send an email yemtexexclusives@gmail.com and we'll be happy to assist you.

Within 5-10 days or 2-5 weeks (depending on the type of order) of ordering your item, you will receive a tracking number. You can either click on the link or copy the tracking number and visit www.usps.com. From there you can paste in the tracking number in the appropriate search box. USPS usually has the most up to date current information about your package's whereabouts.  

Every now and then for larger orders or certain products, your item may be shipped separately in two packages either to safely ship the item, get items to arrive faster, or base on availability, etc. 

However do not worry, you were not double billed or received a wrong order. We will ship this way from time to time at our own discretion and this is usually for your benefit. It will not affect your shipping estimate in anyway unless we notify you otherwise.

Absolutely! We are here to help make you beautiful! 

Please send an email to yemtexexclusives@gmail.com and we will be happy to assist you in any way we can. 

We do receive large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. 

 ALL ITEM ON SALES ARE FINAL!!! NO RETURN NO EXCHANGE